Supporting dental offices since 2006 with over 20 clinics we serve in and around Vancouver Island, we bring significant experience in installing, configuring & supporting technology in your dental practice. If there is technology in your practice, we understand it and can address it.
We take a proactive approach to IT and do preventative maintenance. This combined with monitoring of your network gets us ahead of issues before you even notice them. Doing this allows us to fix issues while they are minor in nature. Therefore saving you money and lost production
We have significant experience with all practice management software and insurance billing Exan PowerPractice, Tracker, EDI etc
We support patient messaging systems as well. Patient News, Demand Force, EasyMarkit etc
We have significant expertise in supporting imaging systems. Cadi, Dexis, Sidexis etc. We also know the vendors Patterson, Sinclair Schein etc.
We have supported all major sensor brands and Pan’s and Intra-oral Cameras. Schick, Va-Tech, Planmeca, Mouthwatch, Sirona etc.
One of the hardest thing for offices to deal with is finger pointing between vendors when something goes wrong. We are not a general IT company and understand which party is responsible for what piece and we can tie it all together.
We also have a special button to request help right from your pc that sends us all the info we need about the computer and a video of the last 20 mouse clicks. This avoids having to play phone tag with the operatory staff asking for exact error messages and what the sequence of events was before the error happened. The video will tell us all of this. We can also send this video to any other vendor that needs to see it. This tool has reduced resolution times by 50% which means lower bills and faster help. Staff won’t wait until something is broken to the point they can’t use it, to report it.
Click the special button fill out the info and it sends all diagnostic info along with a video of the last 20 mouse clicks. No more phone tag and waiting to reproduce an intermittent issue. Get it dealt with in 1 click right away. No more phone tag, no more staff delay in reporting issues which will cost more money to fix later. Get it fixed while the issue is minor.